Journal articlesThe complexities of improving services

The complexities of improving services

21/03/16 | Service delivery | Jacqui Fletcher

This year there is much consternation about broad issues without there always being the depth of understanding required. There was considerable anxiety about what seemed to be the one project around dressings, which turned out to be two. The concern about up-classifying powered mattresses appears to have slid away as the Medicines and Healthcare products Regulatory Agency (MHRA) has backed down and made it a recommendation rather than a requirement. In addition, I’ve spotted more than one organisation asking for feedback about whether it is possible to step out of Safety Thermometer collection — and indeed this seems to be happening by stealth, with the number of data points reducing month-on-month despite increased input from care homes.