Journal articlesPatient satisfaction with a social model of lower leg care provision

Patient satisfaction with a social model of lower leg care provision

01/04/12 | Service delivery, Societies | Michael Clark

Background: The Lindsay Leg Club model provides lower limb care delivered by district nurses within a non-healthcare setting, such as a church or community hall. Aims: To assess the effectiveness of leg clubs by gathering information from club attendees on their levels of acceptability and satisfaction with the Leg Club model, looking specifically at the care they receive and the social interactions they experience. Methods: A member satisfaction questionnaire was developed based on a validated questionnaire to assess satisfaction levels at NHS ‘walk-in’ clinics. This was piloted across five Leg Clubs in the UK. Results: A total of 124 completed questionnaires were received. Almost half of the first-time attendees visited their GP about their legs in the four weeks prior to attending a Leg Club. Fewer prior attendees at a Leg Club had visited their GP in the four weeks before the survey. Few expressions of dissatisfaction were offered, the majority of prior and first-time attendees rating themselves to be ‘very satisfied’ with their Leg Club. As a consequence of visiting their Leg Club, most members considered they were better able to cope with life and most were better placed to keep themselves healthy. The majority of members felt better able to understand their leg problems and most considered themselves better able to cope with them. A high majority of members considered their Leg Club to be ‘friendly’ or ‘very friendly’ and most enjoyed the social interactions. Conclusion: The questionnaire identified high levels of club member satisfaction, regardless as to whether the respondent was an established member or a first-time attendee. A high proportion of respondents reported that they would recommend their club to family and friends and a high majority would be willing to use a club again.